منابع مشابه
A Psychometric Assessment of E-s-qual: a Scale to Measure Electronic Service Quality
As the Internet retailing market grows at an inceasing rate, those who use the Internet as a retailing channel have realised that service delivery and service quality are as important for the Internet environment as for the bricksand-mortar environment. The absence of a valid and reliable instrument to measure service quality in this new environment has, however, bedeviled the endeavors of both...
متن کاملUser Assessment of an Advisory Service System: Use of the E-s-qual Instrument
MIS faculty members at a public university have developed a prototype academic advising support system (AASS). To facilitate user assessment of the system, an instrument that measures service quality for electronic services was modified and administered. Results from the survey of 63 students found that the instrument was suitable for a service-based system such as AASS. The factor of efficienc...
متن کاملE-S-QUAL A Multiple-Item Scale for Assessing Electronic Service Quality
Using the means-end framework as a theoretical foundation, this article conceptualizes, constructs, refines, and tests a multiple-item scale (E-S-QUAL) for measuring the service quality delivered by Web sites on which customers shop online. Two stages of empirical data collection revealed that two different scales were necessary for capturing electronic service quality. The basic E-S-QUAL scale...
متن کاملHow Mineral - Rich States Can Reduce In e qual ity
What should governments in mineralrich states do about the gap between rich and poor populations (vertical in e qual ity), and the gap between mineralrich and mineralpoor regions (horizontal in e qual ity)? This chapter looks at how mineral wealth can affect vertical and horizontal in e qual ity, and what governments can do about it. It also explores the advantages and disadvantages of the dece...
متن کاملMeasuring quality of life at the end of life: validation of the QUAL-E.
OBJECTIVES To validate the QUAL-E, a new measure of quality of life at the end of life. METHODS We conducted a cross-sectional study to assess the instrument's psychometric properties, including the QUAL-E's associations with existing measures, evaluation of robustness across diverse sample groups, and stability over time. The study was conducted at the VA and Duke University Medical Centers,...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Journal of Service Research
سال: 2005
ISSN: 1094-6705,1552-7379
DOI: 10.1177/1094670504271156